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Help Desk Professional
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The Client Support Specialist plays a pivotal role in delivering exceptional customer service to clients and partners. As the primary point of contact, you will be responsible for addressing inquiries, resolving issues, and providing timely support.
Working closely with other departments, such as Sales, Consulting, Software Engineering, and Product Management, you will ensure seamless issue resolution and maintain a high level of client satisfaction.
Key Responsibilities:- Developing Talogy Solutions Knowledge: Gain in-depth understanding of our administrative platforms.
- Client Support Provision: Respond promptly and professionally to client requests, ensuring satisfactory resolutions.
- Implementation Support: Assist clients with implementing their assessment and development projects on our platforms.
- Live Calls and Emails Handling: Manage live calls and emails from clients in a friendly and professional manner.
- Strong IT skills: Ability to learn new systems and administrative portals quickly.
- Microsoft Office Proficiency: Familiarity with Outlook, Excel, Word, Teams, and other essential tools.
- Customer Service Experience: Previous experience in call centers, retail, hospitality, or related fields is preferred.
Benefits include flexible work arrangements, opportunities for growth and development, and collaboration with a talented team. If you are a motivated individual with excellent communication skills, we encourage you to apply.
