Cash Process Associate

5 days ago

Noida, Uttar Pradesh, India Genpact Full time

Join us at Genpact as we continue to shape the future with innovative solutions. We are a global professional services and solutions firm that delivers outcomes that matter.

We are seeking an Order to Cash Specialist/Process Developer to join our team. This role requires a highly motivated individual who can drive process improvements and enhance customer satisfaction.

Responsibilities:

  • Identify process improvements to enhance customer behavior, cash processes, and auto cash match.
  • Share knowledge gained with Team Leads and Teams.
  • Conduct research and review proposals and quotes to ensure accuracy, completeness, and alignment with client needs.
  • Prepare, submit, and track price quotes for products or services, managing keying processes within target SLAs.
  • Reconcile processed work by verifying entries and comparing system reports.
  • Maintain customer accounts, identifying and correcting items that require re-keying or maintenance, ensuring 100% accuracy while processing and generating reports.
  • Analyze and problem solve, interpreting customer documentation and solving problems related to customer queries.
  • Deal with difficult internal and external customer situations, requiring tact and professionalism.
  • Manage time effectively, meeting all time targets.

Requirements:

  • Graduate: B. Com
  • Relevant experience in Contract Management
  • Strong Communication Skills (verbal and written) - CEFR Level B2 or C1

Preferred Requirements:

  • Good customer handling skills
  • Experience in Automotive industry
  • Good interpersonal skills that can lead multiple responsibilities simultaneously
  • Good influencing skills and interpersonal, analytical skills and attention to detail
  • Good team commitment and results delivery orientation
  • Good experience in Order to Cash end-to-end processes
  • Good understanding of Oracle, SAP & Excel
  • Able to navigate through PowerBi reports

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