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Business Process Lead

1 week ago

Mumbai, Maharashtra, India Protium Full time
Job Responsibilities
The ideal candidate is responsible for leading a team of trained product experts who provide customers with a delightful experience. Key responsibilities include:

• Handling escalations and resolving customer queries
• Providing voice, non-voice, and walk-in customer support
• Creating and managing MIS reports
• Leading and managing a team

What We Offer
As a key member of our team, you will have access to opportunities for growth and development, as well as a competitive compensation package.