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Warehouse and Distribution Specialist

2 weeks ago

Remote India Cadbury Full time
Job Overview

Cadbury India Foods Private Limited is seeking a highly motivated and detail-oriented Logistics Operations Specialist to join our team. This role is responsible for ensuring seamless logistics and customer service activities within the supply chain.

As a Logistics Operations Specialist, you will act as a liaison between the company, customers, and logistics and warehousing partners to ensure efficient delivery of products, address customer concerns, and optimize logistics processes.

Key Responsibilities
  1. Customer Service Management:
  2. Serve as the primary point of contact for customers regarding logistics inquiries and concerns.
  3. Provide timely and accurate information regarding order statuses, shipments, and delivery times.
  4. Resolve customer complaints or issues related to delivery delays, damages, or other logistics challenges.
  5. Operations Coordination:
  6. Oversee and manage logistics & warehousing operations, including coordinating inbound and outbound shipments.
  7. Ensure timely delivery of products, working closely with third-party logistics providers and warehouses.
  8. Track inventory movement and manage stock levels in collaboration with the warehouse team.
  9. Ensure gold standard quality & safety practices across warehousing and logistics as per defined policies.
  10. Cost Ownership:
  11. Lead validation, provisioning and booking of Logistics & Warehousing expenses incurred.
  12. Strategize & lead negotiations with detailed opportunity identification for the region's logistics partners
  13. Data Management & Reporting:
  14. Maintain accurate records of shipments, customer interactions, and logistics-related data.
  15. Generate reports on delivery performance, inventory, and customer feedback to assess the effectiveness of logistics operations.
Requirements
  1. Education / Certifications:
  2. Bachelor's degree in Logistics, Supply Chain Management, Business, or related field (preferred).
  3. Proven experience in logistics operations, customer service, or a related field.
  4. Strong understanding of logistics software and tools (TMS, WMS, etc.).
  5. Required Skills and Qualifications:
  6. Excellent communication, problem-solving, and organizational skills.
  7. Ability to multitask and thrive in a fast-paced environment.
  8. Strong attention to detail and a customer-first mindset.