Help Desk Representative

1 week ago

Tiruppur, Tamil Nadu, India beBeeSupport Full time ₹ 32,000

We are looking for a skilled Client Support Associate to join our organization. The ideal candidate will have excellent communication skills, a strong understanding of business operations, and the ability to multitask in a fast-paced environment.

Main Responsibilities:

  • Provide engaging, responsive, timely telephone and email support to internal team members.
  • Troubleshoot and resolve issues upon initial contact (i.e., "first call resolution"), and prevent future issues whenever possible by educating clients and reviewing their accounts.
  • Oversee all problems to resolution, even when delegated to other teams.
  • Maintain a strong understanding of the products and services offered by our organization.
  • Develop or improve on internal systems knowledge.

Requirements:

  • High secondary or 10+2 diploma with 3 years' experience in a related field; OR any stream graduate degree with 1 year of experience.
  • Strong computer skills, especially proficient in Microsoft Office, Outlook, and other Internet-based tools.
  • Excellent oral and written communication skills;
  • An unerring attention to detail;
  • The ability to multitask, answering numerous chats/calls and navigating smoothly between both mediums.
  • A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
  • The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
  • Experience working as part of a collaborative team – we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.

Skill Requirements:

  • Analytical thinking
  • Problem-solving
  • Communication
  • Teamwork
  • Time management
  • Attention to detail

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