Cross Technology Engineer

3 weeks ago


Mumbai, Maharashtra, India NTT DATA Full time

About the Role

We are seeking a skilled Cross Technology Engineer to join our team at NTT DATA. As a key member of our Managed Services team, you will be responsible for providing proactive support to our clients, ensuring their IT infrastructure remains operational and secure.

Key Responsibilities:

  • Technical Support: Provide first-line support for standard and low complexity incidents and service requests across multiple technology domains, including Cloud, Security, Networking, Applications, and Collaboration.
  • Incident Management: Proactively identify, investigate, and resolve technical incidents and problems, restoring service to clients and ensuring zero missed service level agreement conditions.
  • Knowledge Sharing: Collaborate with our team to share knowledge, best practices, and lessons learned, driving continuous improvement and innovation within the organization.

Requirements:

  • Operational Expertise: 1+ years of experience in IT Management or Application Performance Management, with a strong background in Unix-based operating systems, including Linux, AIX, Solaris, and HPUX.
  • Technical Skills: Docker, Cassandra, MySQL, Oracle, MSSQL Server, Flink, AI/ML, Nomad, Consul, Couchbase, KeyCloak, HAProxy, Shell/Perl/SQL scripting, and experience working on distributed enterprise software products.
  • Soft Skills: Excellent communication skills, strong teamwork, dedication, self-motivation, and a commitment to adhering to standards and best practices.

About NTT DATA

NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100 and committed to helping clients innovate, optimize, and transform for long-term success.



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