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Senior Technical Writer

1 month ago


Gurgaon, Haryana, India Sprinklr Full time

About the Role


We are seeking a skilled Senior Technical Writer - Digital Content Specialist to join our team at Sprinklr. This is an exciting opportunity for an experienced technical writer to contribute to creating high-quality documentation that empowers customers to self-serve and gain confidence using our platform.


Responsibilities



  • Collaborate closely with product managers, engineers, and subject matter experts to create comprehensive documentation.
  • Focus on new features, ensuring accurate and user-friendly content.
  • Write and enhance user guides, developer guides, and reference materials for Sprinklr services.
  • Develop a deep understanding of Sprinklr's products, services, and underlying technologies.
  • Translate complex technical concepts into clear, accessible documentation.
  • Troubleshoot and validate information by working closely with product and engineering teams.

Requirements



  • Bachelor's degree in a relevant field such as Technical Communication, Engineering, or Computer Science.
  • Proven experience writing documentation.
  • Strong technical expertise in Sprinklr or similar platforms.
  • Excellent writing, editing, and analytical skills.
  • Detail-oriented and committed to delivering high-quality documentation.

Preferred Skills



  • Sprinklr Service
  • Sprinklr Insights
  • Sprinklr Marketing
  • Sprinkler Ads

About Us


We're passionate about transforming customer experiences. Our cutting-edge platform empowers companies to engage with their audiences across various channels, making people happier at every touchpoint. We believe in our product and invest in our people, providing daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.


Benefits


We offer a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through global and localized plans. For full-time employees, we provide a competitive salary between $120,000 and $180,000 per year, depending on experience, location, and performance.