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Support Operations Manager

3 weeks ago

Bengaluru, Karnataka, India HubSpot Full time

About the Team

We are a dynamic and growing team at HubSpot, dedicated to delivering exceptional customer support and service. As a Support Operations Manager, you will be responsible for leading and managing a team of customer support specialists, ensuring that we deliver high-quality support to our customers.

Your Key Responsibilities

  • Lead and manage a team of customer support specialists
  • Develop and implement process improvements to increase efficiency and productivity
  • Monitor and analyze key performance indicators (KPIs) to measure team performance
  • Develop and maintain in-depth knowledge of our products and services
  • Identify opportunities to upsell and cross-sell our products and services

Requirements

  • Leadership and management experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong analytical and critical thinking skills
  • Ability to adapt to changing priorities and deadlines

Benefits

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Opportunity to work with a leading technology company
  • Flexible working hours and remote work options