Expert Technical Product Solutions Provider

2 days ago


Bengaluru, Karnataka, India beBeeProductSupport Full time ₹ 24,00,000 - ₹ 27,00,000
Technical Product Support Specialist

The Operational Data Platform harnesses comprehensive client-side telemetry, capturing every aspect of customer experience and engagement across all devices.

This platform revolutionizes how businesses understand customer experience and engagement. As a key member of our Support Engineering organization, you will provide expert technical product support and solve complex technical issues to ensure the satisfaction of our expanding client base.

Key Responsibilities:

  • Troubleshoot complex customer and product issues within the product/data architecture & implementation.
  • Manage and respond to client inquiries and escalations using tools such as JIRA and Salesforce.
  • Collaborate with engineering and sales to recommend the best procedures for resolution using available proprietary technology.
  • Create knowledge base articles for internal teams and provide training to support and field teams.

Requirements:

  • Bachelor's Degree in Computer Science or related field.
  • 7+ years of work experience, with 3+ years minimum experience desirable in MySQL, and languages like JavaScript or Python.
  • Highly logical and critical thinking skills.
  • Excellent debugging and troubleshooting skills.


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