Senior IT Server Engineering Operations Manager

3 weeks ago

Mumbai, Maharashtra, India Teleperformance Global Services Pvt Ltd Full time

Job Title: Senior IT Server Engineering Operations Manager

Job Summary:

The Senior IT Server Engineering Operations Manager will lead the Server team with overall responsibility for technology infrastructure planning and driving infrastructure-related projects. This position will also be responsible for managing a diverse team of IT professionals who work on various technologies, including endpoint management, Active Directory, Azure, and cloud computing.

  • Establishes the strategic direction of the company's information systems and executes this strategy in collaboration with senior leadership.
  • Manages a team of IT professionals who work on various technologies, including endpoint management, Active Directory, Azure, and cloud computing.
  • Plans, projects, and implements leadership, identifying opportunities for automation, cost savings, and service quality improvement.
  • Ensures Server infra uptime as per internal and external SLAs.
  • Manages incident and problem management for proactive and reactive incidents/alerts for appropriate resolutions and response.
  • Develops key metrics to measure business improvement in delivery and operational processes, identifying performance drivers and root causes of inefficiencies in terms of client, technology, process, and people.
  • Drives Service Improvement Plans for improved infra stability, uptime, and user experience.
  • Identifies and recommends new technologies and services that will improve efficiency, processes, and operations, reviewing requests for additional services and upgrades, assessing the costs and benefits to the organization.
  • Develops enterprise standards and technology architecture and IT operations governance processes.
  • Monitors and reports progress on Network projects, resource utilization, and production performance and uptime to executive leadership.
  • Provides exceptional technical and/or analytical support in identifying, analyzing, and resolving problems of moderate to highly complex business communication systems.
  • Leads a team by providing guidance, coaching, and support to ensure successful project execution and achievement of targets.
  • Server Infra Engineering Projects
  • Infra life cycle management, refresh, capacity planning, Service Improvement Plans driving improved productivity, efficiency, stability, and business experience.
  • Ability to drive complex, large-scale, and most critical infrastructure solutions and transitions.
  • Effectively communicates the feasibility of requested deliverables and timelines to internal business and project stakeholders.
  • Understands budgeting and drives cost-saving initiatives.
  • Partners with peers to understand project portfolios and determines staffing needs for network architecture and design services and provides input to sourcing solutions for variable resource requirements.
  • Partners with Enterprise Architecture, Business IT, Infrastructure Leads, and third-party service providers in the conception, evaluation, piloting, engineering, and operational delivery of solutions for the organization.
  • Provides clear and concise recommendations to remediate performance/scaling bottlenecks.

Requirements:

  • Bachelor's degree in computer science, information technology, or a related field.
  • 18+ years of experience with Server Infra, WVD, VDI, Active Directory & Group Policy, Application Virtualisation, and familiarity with a broad range of collaboration IT Infra technologies under Server & Data Centre side.
  • Must have led delivery for large-scale Server operations functions.
  • Experienced in Azure solution architect consulting, cloud-driven Design Patterns, well-architected framework, performance optimization, cloud deployment cost optimization, and application development.
  • Expertise in resolving issues around Windows/VMware infrastructure/Cloud.
  • Good understanding of Azure infrastructure, including VMs, Storage accounts, Network Connectivity (VNET, Point to Point, Point to site VPN, Load Balancer, NSG, Firewall).
  • Should have work or good experience on Microsoft licensing, Windows Server 2003/2008/2012/2016/2019, DNS, DHCP, File Server, Print Server, Active Directory, Windows Cluster, Windows Patching, Microsoft Azure Cloud.

HP, DELL, IBM Hardware, VMware ESX/ESXi, VSphere 5.x - Installing, Configuring, and Troubleshooting.

  • Setting up and managing/end to end IT infrastructure solutions in India and Abroad, including Servers, Application setup, and monitoring with Data Centre.
  • Basic Understanding of call centre support platforms, such as CMS, IVR, CTI, VOIP, and ACD Data networking and CCAS.
  • Must have Call centre experience and work on large BPO.
  • Experience of handling the large Data Centre operation, POP, Colo, etc.
  • Familiarity with regulatory requirements, industry standards, and data protection laws related to Network Operations.
  • Professional certifications, such as Microsoft, Azure, etc.

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