Sustainable Innovation Specialist

4 days ago

India beBeeProduct Full time ₹ 9,00,000 - ₹ 12,00,000

Unlock the Power of Sustainable Innovation with our Product Adoption Specialist Role


A Product Adoption Specialist plays a pivotal role in ensuring users are engaged with our products to an optimal level, and achieve maximum value as a result.
This role leads user engagement and adoption strategy, driving seamless onboarding, ongoing satisfaction, and maximized carbon credit generation. The specialist will partner with cross-functional teams to execute strategies aligned with user needs and organizational objectives.
We view those we serve not simply as one-time customers, but as long-term product users—valued partners with whom we seek to build lasting, collaborative relationships that extend far beyond a single transaction.
This specialist will champion the customer journey and user experience, leveraging product management principles to coordinate feedback, prioritize feature improvements, and implement initiatives that enhance product utilization.
Key Responsibilities Include:
  • Lead development and implementation of customer success and product adoption frameworks, optimizing onboarding, engagement, and user satisfaction.
  • Partner with project teams and marketing to deliver sustained usage programs, measure engagement metrics, and drive retention.
  • Regularly review performance, recommend adjustments, and implement best practices to improve user engagement and product stickiness.
  • Provide strategic coaching, documentation, and enablement tools to customer-facing teams to deliver consistent, high-quality user support.
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