Operational Excellence Manager

1 day ago


Hyderabad, Telangana, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Title: Branch Operations Manager

This is a key leadership role that oversees the daily operations of a branch.

The successful candidate will be responsible for ensuring quality service, customer satisfaction, and operational efficiency.

Main Responsibilities:

  • Ensure the maintenance of quality service and effective service recovery
  • Coordinate and integrate all functions and services in the location
  • Implement systems for smooth operation and monitor operational efficiency
  • Handle crisis situations and maintain public relations with clients, suppliers, associates, and government bodies

Fleet Management:

  • Ensure fleet administration is done according to company standards and policies
  • Monitor proper fleet allocation to clients and ensure the fleet has the required accessories
  • Maintain a suitable ratio of chauffeurs to fleet

Sales & Servicing:

  • Develop new business relationships and increase sales from existing clients to meet performance targets
  • Collect and analyze market and performance information (management information system)
  • Achieve set targets and handle major complaints

Finances:

  • Prepare an annual budget for the branch and monitor fund flow management
  • Ensure statutory compliance and report back/management information system with analysis to the corporate office

HR & Administrative:

  • Monitor overall branch administration for branch efficiency
  • Ensure adequate staffing and training of Customer Service and Drivers teams
  • Evaluate team performance and implement ISO standards

Required Competencies:

  • System and quality orientation
  • Market, industry, and trade knowledge
  • Commercial acumen
  • Leadership and people management
  • Resource control and administration


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