Opportunity for Experienced Customer Service Professionals

1 day ago

Surat, Gujarat, India beBeeReceivables Full time ₹ 12,00,000 - ₹ 14,00,000
Customer Service Representative - Accounts Receivable

We are seeking a highly skilled professional to join our team as a Customer Service Representative for Accounts Receivable. In this role, you will provide exceptional customer service support and collections via phone calls.

The ideal candidate will have experience in RCM/DME for a minimum of 1 year and possess strong verbal and written communication skills. They must be able to resolve customer queries in the first point of contact, focus on delivering a positive customer experience, and be a team player.

Key Responsibilities:

  • Assess and resolve inquiries, requests, and complaints primarily over the telephone, ensuring customer inquiries are resolved at the first point of contact.
  • Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking inquiries.
  • Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.
  • Achieve key and critical performance targets.
  • Ensure efficiency measures are met in accordance with performance targets and process guidelines.
  • Use business tools and industry knowledge updates to identify problem areas and document business requirements through various updates and training sessions.

Requirements:

  • Strong verbal and written communication skills
  • Neutral accent and good adoption to US culture
  • Ability to resolve customer queries in the first point of contact
  • Focus on delivering a positive customer experience
  • Professional, courteous, friendly, and empathetic
  • Active listening skills
  • Good data entry & typing skills
  • Ability to multi task
  • Capable of handling fast-paced, innovative, and constantly changing environment
  • Team player
  • Ability to contribute to the process through improvement ideas

Formal education and experience required include graduation (any stream) and 12-24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.

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