IT Infrastructure Specialist
18 hours ago
As a System Administrator, you will oversee the management and maintenance of desktops, laptops, and other end-user devices throughout the organization.
You will be responsible for diagnosing and resolving issues related to Windows and MacOS applications, as well as networking problems, to minimize downtime.
Troubleshooting basic network connectivity issues in LAN/WAN environments is also a key responsibility.
Additionally, you will resolve system-related problems, including software installations and antivirus updates, as needed.
You will generate reports and dashboards to monitor compliance status, software inventory, hardware inventory, and other key performance indicators using tools like Manage Engine Desktop Central, Jamf Business, and Freshservice reporting tools.
The role involves coordinating and implementing the installation of client- and department-specific applications and systems, including the creation, management, access provision, and administration of vendor-specific software and applications.
Proactive escalation of tickets to senior team members or specialists is also required.
Monitoring the onboarding pipeline and ticket queues to ensure all requests are handled according to Service Level Agreements (SLAs) is a key aspect of this role.
Conducting regular system audits and upgrades to enhance performance and mitigate risks is also necessary.
Monthly user review in all application and systems is another requirement.
Researching and identifying solutions to both software and hardware issues is crucial.
Prioritizing and managing multiple open issues simultaneously is also essential.
Being dependable, accountable, and responsive to customer and business needs, with willingness to be on call to support critical issues that arise at any time during weekdays or weekends, is vital.
Providing troubleshooting and technical support for cloud applications and productivity tools is also a key responsibility.
Delivering on-site support for office technology, including wireless networks, audio/video conferencing, and call center suites, is another important task.
Required Skills and Qualifications include:
- Proficient technical support skills with laptop hardware (Windows 10, macOS) and Android devices.
- Experience with Freshservice and Manage Engine Desktop Central.
- Experience with Mobile Device Management tools such as Manage Engine Desktop Central and Jamf Pro, as well as endpoint security tools like Netskope WebGateway, Bitdefender, and Indefend.
- Ability to troubleshoot and support infrastructure components, including wireless networks, multi-function printers, AV equipment, and networking (TCP/IP, DNS, etc.).
- Proficient in system maintenance, including updates and patch management.
- Strong troubleshooting skills to effectively diagnose and resolve hardware and software issues.
- Ability to implement and manage security protocols to protect organizational data against unauthorized access and threats.
- Knowledge of hardware maintenance to ensure the continuous functionality of all IT equipment.
- Expertise in server management to ensure reliability, security, and performance of server resources.
- Strong technical troubleshooting and problem-solving capabilities.
- Organized and able to adapt to changing priorities.
- Team-oriented collaborator willing to share knowledge and experience.
- Solid communicator with the ability to provide professional documentation.
- Basic Linux knowledge is optional.
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