Digital Transformation Leader

22 hours ago

Vijayawada, Andhra Pradesh, India beBeeEnterprise Full time ₹ 2,00,00,000 - ₹ 2,60,00,000
Role Description

We empower banks to become digital leaders.

A global team of professionals works with best clients on great and exciting projects in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here.

We welcome candidates who share our values, have the skills and are passionate to build the digital future of finance together.

About the Job

The Director of Enterprise Software Support - Banking oversees post-implementation customer support activities within a software company operating in the banking domain.

Ideal candidates have multiple project experience along with software development experience in banks and over 10 years of experience.

Key Responsibilities:
  • Lead and manage application support, services and cloud support teams, providing guidance and support to ensure effective execution of projects.
  • Develop and maintain strong relationships with clients, understanding their needs and aligning services to meet their expectations. Attend project steer costs and build C-level relationships.
  • Ensure early identification and reporting of possible product defects actively collaborating with implementation teams and communicating findings to the product development team for continuous improvement.
  • Define and implement service delivery strategies, ensuring efficient processes and timely project completion.
  • Drive business growth by identifying new opportunities within existing accounts and actively seeking new clients.
  • Monthly planning with team and monitoring of open tickets.
  • Monitor and facilitate team to identify solutions for open issues.
  • Maintain customer relationships and increase CSI.
  • Ensure that support provided is within the agreed SLAs.
  • Plan, communicate and execute change requests throughout the support lifecycle.
  • Guide and review Requirements Documents for change requests.
  • Identify and manage the risks, assumptions, issues, and dependencies of the project and communicate through project status reports and project boards.
  • Support Contracts and SLA management.
  • Demonstrate ownership, make timely, thoughtful, and bold decisions.

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