Senior Operations Manager

3 weeks ago


Bengaluru, Karnataka, India ADCI HYD 13 SEZ Full time

As a Senior Operations Manager at ADCI HYD 13 SEZ, you will lead a team of up to 20 front-line associates in the FBA Support Operations department. Our goal is to provide world-class service to our sellers by ensuring consistent and fair evaluation of seller reimbursement requests.

Key Responsibilities:
  • Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.
  • Provide individual coaching feedback sessions and frequent one-on-ones that focus on performance, attendance adherence, and career development.
  • Serve as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.
  • Partner and communicate with stakeholders to ensure consistent employee experience.
  • Lead team meetings focused on team performance, policy, and site updates, and team-building activities.

This role requires a strong people manager with a minimum of one year of direct people management experience. The ideal candidate should have a graduate degree or above, along with experience in developing and implementing new strategies and procedures.

The salary for this position is estimated to be around $120,000 per year, based on industry standards and location.

We are looking for a highly motivated and experienced operations professional to join our team. If you have a passion for delivering a positive customer experience and are skilled in team management, we encourage you to apply.



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