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Service Cloud Technical Architect Position

3 weeks ago

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Position Summary:

We seek a seasoned Salesforce Service Cloud Technical Architect to lead the design and implementation of large-scale solutions, aligning technical strategy with business objectives.

This role demands expertise in architecting complex Service Cloud implementations, driving technical governance, and overseeing successful project delivery. The ideal candidate will have a strong command of Service Cloud features, including Case Management, Knowledge Base, Omni-Channel, CTI, and Service Console.

  • Develop and manage end-to-end architectures for Service Cloud solutions at enterprise scale.
  • Design data models, security models, and integration architectures for complex business environments.
  • Establish and enforce technical standards, best practices, and coding standards across Salesforce programs.

The selected candidate will have hands-on proficiency in Apex, Visualforce, Lightning Components, SOQL, REST/SOAP APIs, and experience with integration platforms like MuleSoft, REST/SOAP web services, and middleware.

Additionally, they should possess a solid understanding of Salesforce security, data model, and integration frameworks, as well as experience working with distributed global teams and managing offshore coordination.