Senior Collections Manager

6 days ago


Vadodara, Gujarat, India Paytm Full time

About Us:
Paytm, India’s leading digital payments and financial services company, drives consumer and merchant adoption through varied payment use cases. This includes services like utility payments, money transfers, and payment via Paytm Payment Instruments. We empower consumers to pay via Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag, and Paytm Postpaid - Buy Now, Pay Later. For merchants, Paytm offers acquiring devices like Soundbox, EDC, QR, and Payment Gateway, where payment aggregation is done through PPI and other banks’ financial instruments. To enhance merchants’ businesses, Paytm provides commerce services through advertising and the Paytm Mini app store. By leveraging this platform, the company offers credit services like merchant loans, personal loans, and BNPL, sourced by its financial partners.

About the Team:
Liaison between creditors and consumers, responsible for observing accounts to identify overdue payments, reporting collection activity, addressing client queries, and developing repayment plans.

About the Role:
The Collections Team Lead will be responsible for collection targets of assigned branches. They will meet the target of assigned products, following legal guidelines for collection agencies and in-house collections.

Expectations/Requirements:
1. Achieve collection targets of the respective branch assigned.
2. Meet the target on the product assigned for collections.
3. Ensure legal guidelines are compiled for the entire collection structure in letter and spirit.
4. Ensure that collection agencies and in-house collectors adhere to the legal guidelines provided by the law in force.
5. Ensure adherence to the Code of Conduct.
6. Continuously monitor collection agencies and in-house collectors to identify fraudulent practices and ensure no loss is incurred due to such activities.

Superpowers/Skills for Success:
1. More than 1 year of relevant experience in a collections role.
2. Excellent communication skills.
3. Negotiation skills - a strong bias for driving results in a high-performance environment.
4. Strong relationship and leadership skills.
5. Working knowledge of computers.
6. A growth mindset.
7. Demonstrated success and achievement orientation.
8. Willingness to experiment and improve continuously.

Education:
Graduate in any specialization.

Why Join Us:
1. Collaborative output-driven programs that bring cohesiveness across businesses through technology.
2. Improve average revenue per user by increasing cross-sell opportunities.
3. A solid 360-degree feedback system from peer teams on support of their goals.
4. Respect earned, not demanded, from peers and managers.

Compensation:
With enviable 500+ million registered users, 21 million+ merchants, and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers and merchants. We are committed to it.


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