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High-Scale Software Engineer
2 weeks ago
Job Description:
We are seeking a skilled professional to lead the development of our real-time production systems. The ideal candidate will have experience designing, building, and managing high-scale mission-critical systems, with a strong proficiency in C#.
Key Responsibilities:
- Mentor the team in growing and reaching their full potential
- Collaborate, socialize, and drive cross-team technical initiatives
- Develop, implement automated systems for real-time anomaly detection in voice recordings and data reconciliation workflows
Requirements:
The successful candidate will possess the following skills and qualifications:
- 6+ years' experience in software development including 4+ years designing, building, and managing high-scale mission-critical real-time production systems
- Strong proficiency in C#
- Practical experience with Jenkins and Docker deployments is preferred
- Good understanding of contact center operations including ACD, IVR, and CRM integration
- Strong knowledge in recording solutions like redbox/verint/nice/calabrio
- Deep expertise in integration with Cisco/Avaya/Genesys/Mitel telephony systems
- Hands on experience with SIP, SDP, RTP and NATS
- Hands on experience with any variant of CTI (Computer Telephony Integration), CSTA/TSAPI, or similar technologies.
- Advanced knowledge of packet capture, dissection and protocol decoding
- Experience with SSL/TLS decryption
- Experience in networking - DNS, DHCP, SSH, NAT, QoS, STP, VLAN, TCP/IP etc
- Bachelor's or master's degree in engineering, Computer Science or equivalent experience
About Us:
We are a dynamic company that values innovation and collaboration. Our team is passionate about delivering cutting-edge solutions that exceed customer expectations.
How to Apply:
To be considered for this exciting opportunity, please submit your resume and cover letter. We look forward to hearing from you
