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Customer Success Strategist

3 weeks ago

Gurgaon, Haryana, India Shiprocket Full time

**Role Overview:**

We are seeking a Key Account Manager to join our team. The successful candidate will have a proven track record of building and maintaining strong relationships with clients, driving account growth, and delivering exceptional customer support.

**Responsibilities:

  • Client Relationship Management: Build and maintain strong, long-lasting relationships with key clients to foster trust and ensure customer retention.
  • Account Growth: Proactively identify opportunities for account growth, including upselling and cross-selling additional Shiprocket products and services.
  • Customer Support: Serve as the primary point of contact for key accounts, addressing inquiries, troubleshooting issues, and ensuring timely resolution of problems.
  • Performance Monitoring: Regularly monitor account performance, identifying areas for improvement and working with clients to implement solutions.
  • Reporting and Analytics: Provide regular reports on key account performance, identifying trends, challenges, and opportunities to internal teams and clients.

**Requirements:

  • Proven experience in account management, sales, or customer success, preferably in logistics, e-commerce, or tech industries.
  • Strong communication and negotiation skills with the ability to build relationships at all levels of an organization.
  • Exceptional problem-solving abilities with a customer-centric mindset.
  • Strong analytical skills, with the ability to interpret data and provide actionable insights.

**Benefits:**

  • A competitive salary and benefits package.
  • A dynamic and collaborative work environment.
  • Opportunities for personal and professional growth.