Systems Engineer

4 days ago


Pune, Maharashtra, India Sungard Availability Services Full time
Job Title

Systems Engineer - Cloud Infrastructure Specialist

About the Role

We are seeking a highly skilled Systems Engineer to join our team at Sungard Availability Services. As a key member of our engineering team, you will be responsible for providing technical expertise and support for our customers' cloud infrastructure environments.

Responsibilities
  1. Provide world-class customer support and technical expertise for SgAS customer environments, including administration and support for operating systems, virtualization platforms, tape backup, and disk storage
  2. Primary responsibility is to provide Tier III level break/fix Incident Management support for escalated customer outages by utilizing experience, skills, education, and training to provide timely restoration of services
  3. Assemble and update the documentation in the form of Incident, Change and Problem Management tickets
  4. Verify the validity of alarms and follow triage/resolve troubleshooting procedures as outlined
Requirements

To be successful in this role, you will need:

  • Bachelor's degree, technical or computer-related degree preferred with 5 to 11+ years of experience supporting enterprise-scale environments
  • 5-10 years of Windows Server operating systems, including the following: Windows Server, ESX/VMware, Windows Clusters, Active Directory, Network configuration, IP addressing, Routing, DNS, Teaming, SAN Connectivity, Citrix, Experience with scripting and automation (sh/bash/ksh/python/etc)
  • Strong Working knowledge of storage and backup technologies (EMC, Netapp, NetBackup)
  • SNMP and monitoring tools experience (HP OMI, SystemEdge, Netsnmp)
  • Working knowledge of other Unix based operating systems (Solaris, RHEL, AIX)
  • Working knowledge of ESX/VMWare, VSphere vCenter, ESXi, DRS, VMotion, Site Recovery Manager
  • Ability to facilitate discussions to resolve technical issues with multiple teams
  • Strong customer service and communications skills (written and oral)
  • Solid operational support experience and technical troubleshooting skills
What We Offer

We offer a competitive salary of $120,000 per year, plus benefits and opportunities for professional growth and development.


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