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Project Director
2 weeks ago
This is a senior-level Project Management role that drives operational excellence across a high-impact support organization. As the connective tissue between strategic initiatives and project execution, you will act as the PMO Lead to ensure key initiatives are well-planned, tracked, and delivered on time.
Key Responsibilities:
- Establish and enforce PMO frameworks, methodologies, and tools tailored to ITIL and support operations.
- Drive clarity, follow-through, and accountability by ensuring action items are documented, owners are assigned, and timelines are met.
- Ensure all projects follow consistent lifecycle practices and maintain centralized documentation and a single source of truth for project status, risks, decisions, and KPIs.
Requirements:
- 5+ years of experience in project/program management or PMO functions.
- Strong understanding of ITIL best practices and their application in operational environments.
- Proven experience managing projects within Customer Support, ITSM, or Service Desk functions.
- Proficiency in project management tools (e.g., MS Project, Smartsheet, JIRA).
Preferred Qualifications:
- Experience working with or supporting customer or merchant support functions, preferably in SaaS, fintech, or payments.
- ITIL Foundation certification (v3 or v4).
- PMP, PRINCE2, or Certified Scrum Master (CSM) credentials.
Company Culture & Values:
At our company, we thrive on innovation, collaboration, and delivering customer value. Our values—Trust, Innovation, and Care—define how we work and grow together.
Diversity & Inclusion:
We are committed to fostering an inclusive environment where every employee feels respected and empowered.