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Senior Helpdesk Professional

2 weeks ago

Noida, Uttar Pradesh, India NTT DATA Full time

Company Overview

NTT DATA is a global leader in digital and AI infrastructure, providing services to top companies around the world. We invest heavily in research and development to stay ahead of the curve.

Job Description

We are looking for a Senior Helpdesk Professional to join our team in India. The successful candidate will provide technical support and guidance to our customers.

Key Responsibilities

  • Provide technical support and troubleshooting to customers via phone, email, and chat.
  • Collaborate with internal teams to resolve complex technical issues.
  • Develop and maintain knowledge base articles and documentation.

Skills and Qualifications

  • Bachelor's degree in Computer Science or related field.
  • At least 2 years of experience in technical support or related role.
  • Excellent communication and problem-solving skills.