Information Technology Specialist

5 days ago

Bengaluru, Karnataka, India beBeeCybersecurity Full time US$ 1,20,000 - US$ 1,70,000
IT Operations Analyst

Our organization requires an IT operations analyst who can efficiently manage and optimize our IT systems, infrastructure, and services. The ideal candidate should have a strong understanding of IT service management (ITSM) principles, experience with ServiceNow ITOM solutions, and the ability to work collaboratively with cross-functional teams.

Key Responsibilities:

  • Identify and resolve issues related to IT service delivery, ensuring minimal disruption to business operations.

  • Develop and implement effective processes for IT asset management, including hardware, software, and other IT assets.

  • Collaborate with stakeholders to gather and transform business needs into actionable requirements, driving innovation and growth within the organization.

  • Establish and maintain accurate records of IT assets, configurations, and changes, using tools like ServiceNow CMDB.

  • Ensure compliance with organizational policies and regulatory requirements, leveraging expertise in IT governance and risk management.

Required Skills and Qualifications:

  • Bachelor's degree or equivalent education and experience in a related field, such as computer science, information technology, or engineering.

  • Minimum 8 years of experience in IT operations, with a focus on ServiceNow ITOM solutions and IT asset management.

  • Strong knowledge and experience with ServiceNow Discovery, Service Mapping, CMDB, and CSDM.

  • Excellent analytical, problem-solving, and communication skills, with the ability to convey complex technical concepts to diverse audiences.

Benefits:

  • A competitive compensation package, including salary, benefits, and incentives.

  • Ongoing learning and professional development opportunities, enabling growth and career advancement within the organization.

  • A dynamic and collaborative work environment, fostering innovation, creativity, and teamwork.

Other Opportunities:

The opportunity to work with a talented team of professionals, shaping the future of cybersecurity and contributing to the organization's mission to protect the digital way of life.

Reasonable accommodations for employees with disabilities, promoting inclusivity and diversity within the workplace.

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