Global Technical Support Manager
7 days ago
Job Overview
Nutanix is seeking a highly experienced Technical Support Manager to oversee a team of engineers in the Global Technical Support organization. The successful candidate will be responsible for providing assistance to customers and partners in technical issue identification and resolution.
About the Role
- Develop and implement processes to enhance support function, including workflow and incident management.
- Drive critical customer issues to resolution leveraging cross-functional resources.
- Proven track record of delivering results through people, business, and operations management.
About You
- Must possess a Bachelor of Science in Computer Information Systems or equivalent experience.
- At least 3 years of management experience in a technical support environment.
- Effective leadership experience required, with goal setting and action plans for career development on a team and individual basis.
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