Senior Software Engineer, SAP Solution Manager

1 week ago

Hyderabad, Telangana, India Bristol Myers Squibb Full time

Transforming Lives through Science

Bristol Myers Squibb is at the forefront of transforming the way medicine is made and delivered by harnessing the power of technology. We are committed to unleashing the power of computer and data science, artificial intelligence, and other technologies to promote scientific discovery, faster decision making, and enhanced patient care.

Job Summary

We are seeking a highly skilled Senior Software Engineer, SAP Solution Manager to join our team in Hyderabad. The successful candidate will be responsible for configuring and maintaining our SAP ChaRM and SvRM applications, ensuring their availability and performance. You will coordinate with the members of SAP functional teams in SAP managed systems as well as members of CTS to troubleshoot issues, implement enhancements, and contribute to the overall success of our change management application.

Key Responsibilities

  • Provide day-to-day support for SAP Solution Manager Change Request Management (ChaRM) and Service Request Management (SvRM) applications, including troubleshooting of change and transport-related issues and assisting end-users in complying with BMS policies and work instructions for changes in managed ABAP and cloud systems.
  • Design, configure/develop, and maintain ChaRM and SvRM applications and the technical monitoring of managed SAP systems.
  • Participate in planning, leading, and execution of ChaRM, SvRM, and technical monitoring changes as needed, including application upgrades, to help drive continuous improvement.
  • Take ownership of assigned work activities and progress to conclusion promptly and efficiently.
  • Collaborate with cross-functional teams in SAP managed systems as well as CTS and Basis to ensure the smooth integration of SAP systems with other applications and technologies.
  • Maintain configuration and functional design documents and system/user test scripts to ensure proper and complete documentation of the application.
  • Prepare procedural documentation such as work instructions and job aids to ensure understanding and compliance with company policies.
  • Stay up-to-date with the latest SAP technologies and trends and make recommendations for system improvements and optimizations.

Requirements and Qualifications

  • Bachelor's degree in Computer Science, Engineering, or related field or equivalent professional experience.
  • At least 3 years of experience in SAP Solution Manager 7.2 SP12, including ChaRM and SvRM configuration, and technical monitoring.
  • Knowledge in all aspects of SAP Solution Manager ChaRM and SvRM applications, including continual and phase cycles, landscape management, change types and workflows, Retrofit, CSOL, digital signatures, consistency checking, and experience with SAP CTS, CTS+, TMS, and cTMS.
  • Experience in full lifecycle implementation or upgrade of SAP systems is preferred.
  • Good understanding of SAP technical monitoring and troubleshooting tools.
  • Knowledge of SAP Cloud ALM is helpful.
  • Knowledge of SAP security concepts and best practices.
  • Strong problem-solving and analytical skills.
  • Strong communication skills both written and verbal.
  • Good interpersonal skills.
  • Good documentation skills and practices.
  • Ability to work effectively in a global team environment and collaborate with cross-functional teams throughout the organization, build strong partnerships to meet shared objectives.
  • Self-accountable and able to manage own time to meet deadlines.
  • Action Oriented. Takes on new opportunities with a sense of urgency and enthusiasm.
  • Intellectually curious and willing to evaluate and quickly learn new technologies.
  • High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment.
  • Experience implementing SAP solutions for pharmaceutical industry, in FDA and GxP regulated environment is a plus.
  • Experience managing projects or components of large projects.
  • Able to deal with ambiguity in problem definition and organizational relationships. Experience working in a matrix organization.
  • Able to manage work across virtual teams.
  • Strong oral and written presentation skills.
  • Demonstrates openness to learning new skills and helping others to raise their "technology quotient".
  • Demonstrates a focus on improving processes, structures, and knowledge within the team. Leads in analyzing current states, delivering strong recommendations that are actionable.
  • Ability to direct multiple activities and projects at once and prepare for a pipeline of demand.

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