Senior Supply Chain Operations Specialist

3 days ago

Tirupati, Andhra Pradesh, India beBeeSystemAdministrator Full time ₹ 90,00,000 - ₹ 1,20,00,000

**Job Overview**

We are seeking an experienced system administrator to join our team.

The successful candidate will be responsible for ensuring the stability, performance, and availability of our supply chain systems.

This is a key role that bridges technology and operations by managing system configurations, monitoring performance, and resolving incidents.

**Key Responsibilities:**

  • Provide end-to-end support for all supply chain solutions, ensuring continuous system availability and performance.
  • Serve as the immediate technical contact for locations using supply chain systems, handling calls and chats and documenting interactions in ServiceNow.
  • Troubleshoot, resolve, and escalate issues and outages, collaborating with vendors, developers, and application administrators to determine root cause and long-term resolution.
  • Manage automation infrastructure for DCs, MDCs, and Ship Hubs to ensure smooth and reliable operations.
  • Respond to system alerts and use monitoring tools to proactively identify and troubleshoot issues within supply chain systems.
  • Communicate technical information clearly and effectively to both technical and non-technical stakeholders.
  • Apply standardized procedures and best practices to achieve goals, meet deadlines, and ensure consistent service delivery.
  • Escalate and advance issues as necessary to ensure SLAs are met or exceeded.
  • Develop and maintain documentation for incidents, troubleshooting steps, and resolutions to support knowledge sharing and future problem prevention.
  • Support system upgrades, patches, testing, and deployments in partnership with IT, operations, and vendors.
  • Identify opportunities for process improvement and recommend enhancements that increase efficiency and reliability.

**Requirements:**

  • Proficiency with HighJump Warehouse Management System, Oracle, SQL, Service Now, Genesys, Dispatch Track, Mercury Gate, and Logility is preferred but not required.

**Qualifications:**

  • Bachelor's degree in computer science, information technology, or a related field is preferred.
  • An equivalent combination of education, training, and experience may be considered.
  • Minimum of 1-2 years of experience in systems administration, IT support, or a related role is required.
  • Hands-on experience with warehouse management systems (WMS) or similar supply chain solutions is strongly preferred.
  • Familiarity with troubleshooting infrastructure and software systems in a fast-paced environment is a plus.
  • Basic understanding of supply chain systems and their interaction with broader business processes is required.
  • Solid grasp of SQL/Oracle is a bonus.
  • General familiarity with automation infrastructure in distribution and logistics environments is essential.
  • Strong problem-solving and communication skills with the ability to translate technical details into user-friendly explanations are necessary.
  • Self-motivated and thorough, capable of balancing multiple priorities effectively.
  • Regular and reliable attendance is required.

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