Site Reliability Professional

1 week ago

Chennai, Tamil Nadu, India beBeeEngineer Full time
Job Title: Site Reliability Engineer.

We are seeking an experienced professional to join our team as a Site Reliability Engineer. This is an exciting opportunity to work with our virtual endpoint computing environment, ensuring timeliness of end-user support, maintenance and management of the environment to ensure accessibility.

This role encompasses both operational activities and support of strategic projects and initiatives. As a Site Reliability Engineer, you will be responsible for managing and supporting the enterprise virtual environment, including improving patch and vulnerability compliance across in-scope virtual desktop ecosystems, responding to Service Now tickets for end-user support, and overseeing problem management activities and tier-three support in problem/issue escalations.

You will also be required to provide training to operations and engineering staff as needed, provide troubleshooting expertise for internal and external escalations, monitor available licensing counts, and assist in usage reporting and cleanup activities to reclaim VDI licenses. Additionally, you will support virtual image management and have experience working with software packaging and deployment systems.

As a successful candidate, you will possess excellent interpersonal skills necessary to effectively communicate with operations, infrastructure, cybersecurity, application, and leadership teams, as well as outside parties as necessary.

  • Bachelor's degree in computer-related field and/or years of equivalent experience
  • Minimum 3+ years of experience in IT infrastructure management, with a focus on end-user computing and VDI
  • Experience at a large firm supporting virtual desktop and applications hosted on AWS Workspaces, Azure Virtual Desktops, VMWare Horizon Cloud, Citrix Workspace, and/or W365 Cloud environments for 5,000+ clients

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance, and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially, and emotionally through the big milestones and in your everyday life.

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