IT Infrastructure Specialist

1 week ago

Palakkad, Kerala, India beBeeSupport Full time ₹ 15,00,000 - ₹ 18,00,000
Desktop Support Engineer Job Opportunity

Alternative Path seeks a highly skilled Desktop Support Engineer to oversee and maintain its IT infrastructure for a Private Equity firm. This is a key role that plays a vital part in ensuring the reliability and functionality of the organization's IT environment.

The ideal candidate will have a strong background in desktop support, with excellent troubleshooting skills. They should be able to work independently, prioritize tasks effectively, and possess exceptional customer service and communication skills.

Key Responsibilities:

  • Administer Microsoft Intune for endpoint management, providing support for Azure Virtual Desktop (AVD) infrastructure.
  • Manage incident and service request management process to ensure timely resolution of user issues and requests.
  • Utilize Nexthink for proactive monitoring, troubleshooting, and incident resolution.
  • Handle grant application/drive/folder access requests and ensure proper permissions are granted according to security policies.
  • Administer user accounts in Active Directory, including adding/removing users from groups and managing calendar access and delegation.

Desired Skills and Qualifications:

  • Bachelor's degree in computer science, Information Technology, or related field.
  • Proven experience in desktop support or a similar role.
  • Strong knowledge of Microsoft Windows operating systems and Office applications.
  • Familiarity with Active Directory, Exchange, and other network administration tools.

This is an opportunity to join a team-first meritocracy and contribute to the growth of an entrepreneurial group inside Alternative Path. You will be given ownership and expected to make your voice heard.

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