Enterprise ERP Functional Specialist
1 day ago
Huron is seeking a skilled Enterprise ERP Functional Specialist to join our team. This role will be based in Chennai or Bangalore and will work in a hybrid model.
About the RoleAs an Enterprise ERP Functional Specialist, you will be responsible for assisting in the day-to-day operations of managed services, ensuring timely resolution of client issues. You will provide support to the ERP managed services team, including troubleshooting and problem resolution, while maintaining strong relationships with clients.
You will monitor service performance metrics and assist in implementing strategies for continuous improvement, collaborating with cross-functional teams to ensure seamless service delivery and integration with other systems. Additionally, you will stay up-to-date with the latest ERP updates and industry trends to provide informed support to clients.
Key Responsibilities:
- Assist in managing service level agreements (SLAs) and ensuring compliance with contractual obligations.
- Prepare and present regular reports on service performance and client satisfaction to senior team members.
To succeed as an Enterprise ERP Functional Specialist, you will need:
- Proven expertise and hands-on experience on incidents and service requests, including configuration changes and enhancements, related to at least one of the following areas: Procurement, Purchasing, Vendor Onboarding, or Metric Stream.
- A Bachelor's degree in Information Technology, Business Administration, or a related field.
- A minimum of 1 year of experience in ERP support services or similar roles.
- Good knowledge of Oracle Procurement modules and functionalities.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Strong organizational and time management skills.
- Customer-focused mindset with a commitment to delivering high-quality service.
- Knowledge of ITIL or other service management frameworks.
Huron offers a competitive salary of ₹12-18 lakhs per annum, depending on experience, along with a range of benefits that make us an employer of choice. If you are passionate about delivering exceptional service and want to grow your career in a dynamic organization, please apply now.
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