Global Mobility Specialist

1 day ago

Aurangabad, Maharashtra, India beBeeCustomerSupport Full time ₹ 50,00,000 - ₹ 75,00,000

Job Title: Travel Consultant Agent

Overview:

We are seeking a skilled Travel Consultant Agent to join our team. This role will be responsible for managing and resolving issues with drivers and fleets, as well as providing customer service support.

Key Responsibilities:

  • Manage and resolve issues by communicating with drivers and fleets.
  • Enforce high service standards.
  • Confirm the ride was done and apply the change in the system or ask the driver to do it.
  • Keep detailed records of interactions, noting issues and solutions within our CRM to ensure consistency and follow-up as needed.
  • Develop and maintain good working relationships with Suppliers, CS Operations, Sales and other functions, plus any external stakeholders.
  • Give customer service support.

Requirements:

  • Experience working in the Tourism & Travel sector, Ground Transportation industry (Preferred).
  • Minimum 2 years of experience working as a customer support representative or in a similar environment.
  • Should have strong operational and analytical skills.
  • Should have strong problem-solving skills.
  • Excellent English verbal and written communication (Mandatory).
  • Proficiency with Microsoft Office Suite (word, excel, powerpoint, etc).
  • Able to accommodate a full-time schedule of 24*7 and 6 days a week.
  • Ability to prioritize and manage their time effectively.
  • Should be ready for Fast paced work environment.
  • Should have attention to detail.
  • Conversation Spanish speaking skills.

Benefits:

The right candidate will have the opportunity to work with a dynamic team, learn new skills, and grow professionally.

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