Operations Manager

5 days ago


Mysore, Karnataka, India ICCS Full time

Job Title: Assistant Manager

Job Summary:

We are seeking an experienced Assistant Manager to join our team at ICCS. The successful candidate will be responsible for managing the operations and customer service delivery process for assigned projects/clients.

Key Responsibilities:

  • Manage the operations and customer service delivery process for assigned projects/clients.
  • Ensure smooth operations of assigned processes through monitoring performances of teams/individuals and handling escalations.
  • Manage internal delivery teams and external partnerships for fluent client deliveries.
  • Identify and build on areas where value can be added in operations.

Requirements:

  • 3-5 years of experience in BPO.
  • Strong leadership and management skills.
  • Excellent communication and problem-solving skills.

Location: Mysore


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