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Senior Operations Analyst

1 month ago


Chennai, Tamil Nadu, India Photon Full time

Photon is seeking a Senior Operations Analyst to drive operational enhancements and empower collaborative process improvement efforts. The ideal candidate will have a strong operational background, ideally with Azure and ADF experience, and be skilled in building out knowledge libraries, SOPs, SFTP, and data ingestion, as well as designing operational reports.

Key Responsibilities:

  • Drive operational enhancements
  • Empower collaborative process improvement efforts
  • Develop and run reports, analyzing trends
  • Establish and implement project plans
  • Facilitate collaboration and communication between functional groups
  • Ensure operating goals are tracked and met
  • Help streamline existing projects and management processes

Consultation:

  • Collaborate with Product Management and Infrastructure Services to deliver operational services that scale to meet the needs of clients and consumers
  • Ensure delivered solutions meet/perform to required business operations SLA's
  • Ensure delivered solutions are realized in time frame committed; work in conjunction with project sponsors to size and manage scope and risk
  • Provide support, technical solutions, and expertise to maintain an effective operating service model

Thought Leadership:

  • Ability to manage by metrics
  • Demonstrated service orientation
  • Advocate for the clients and consumers we serve