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Senior Operations Analyst
1 month ago
Photon is seeking a Senior Operations Analyst to drive operational enhancements and empower collaborative process improvement efforts. The ideal candidate will have a strong operational background, ideally with Azure and ADF experience, and be skilled in building out knowledge libraries, SOPs, SFTP, and data ingestion, as well as designing operational reports.
Key Responsibilities:
- Drive operational enhancements
- Empower collaborative process improvement efforts
- Develop and run reports, analyzing trends
- Establish and implement project plans
- Facilitate collaboration and communication between functional groups
- Ensure operating goals are tracked and met
- Help streamline existing projects and management processes
Consultation:
- Collaborate with Product Management and Infrastructure Services to deliver operational services that scale to meet the needs of clients and consumers
- Ensure delivered solutions meet/perform to required business operations SLA's
- Ensure delivered solutions are realized in time frame committed; work in conjunction with project sponsors to size and manage scope and risk
- Provide support, technical solutions, and expertise to maintain an effective operating service model
Thought Leadership:
- Ability to manage by metrics
- Demonstrated service orientation
- Advocate for the clients and consumers we serve