SaaS ERP Functional Specialist

6 days ago


Bengaluru, Karnataka, India Oracle Full time

About the Role:

As a member of the Oracle Support organization, you will play a critical role in delivering post-sales support and solutions to our customer base. As a primary point of contact for customers, you will be responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and raised issues.

Key Responsibilities:

  • Resolve post-sales non-technical customer inquiries via phone and electronic means, as well as technical inquiries regarding the use of and troubleshooting for our Electronic Support Services.
  • Act as a technical interface to customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance, and use of Oracle products.
  • Have in-depth knowledge of several Oracle products and/or platforms, as well as a strong understanding of all Oracle products in their competencies.
  • Utilize independent judgment to research and develop solutions to customer issues, often acting independently and working on varied and complex job duties.

Requirements:

  • 4 years of experience with Core products or 5 years of experience with Applications products.
  • Proven professional/technical experience, demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).
  • Candidates should demonstrate capabilities of being Subject Matter Experts (SMEs) in their fields, with capabilities spanning across multiple SaaS Modules/applications and hands-on abilities to lead teams.

About Oracle:

Oracle is committed to creating a workforce where all individuals can do their best work. We believe that innovation starts with diversity and inclusion, and we're committed to creating a workplace where everyone's voice is heard and valued.



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