Liaison for Luxury Client Experience

5 hours ago

Vijayawada, Andhra Pradesh, India beBeeLuxury Full time ₹ 8,00,000 - ₹ 10,00,000

Job Opportunity:

Customer Service Liaison

Location: Andheri, Mumbai

Industry: Luxury Real Estate

Experience Level: Entry-Mid Level

Job Role Overview:

We are seeking a professional and courteous Customer Service Liaison to be the face of our luxury real estate development. The ideal candidate will welcome and host prospective clients during their property visits, ensuring a seamless, memorable, and high-standard experience that reflects the brand's values.

  • Warmly greet and receive prospective clients, making them feel valued and comfortable.
  • Host clients during site/property visits, ensuring the experience reflects a luxury standard of service.
  • Provide clients with basic project information and direct their queries to the appropriate sales team.
  • Coordinate with sales, administration, and hospitality teams to prepare for client visits (refreshments, site readiness, meeting arrangements).
  • Maintain an elegant reception/hosting area, and ensure all customer-facing spaces meet luxury standards.
  • Ensure accurate client records are maintained and appointments are well managed.
  • Handle client requests with professionalism, discretion, and a service-first mindset.
  • Assist in organizing and supporting customer engagement events, property showcases, and high-profile client visits.
  • Collect initial feedback from clients and share insights with relevant teams.

Requirements:

  • Bachelor's degree from a recognized institution.
  • 1+ year of experience in a customer-facing role.
  • Strong communication and interpersonal skills with a polished appearance and demeanor.
  • Excellent hosting, presentation, and customer service skills.
  • Ability to multitask, stay organized, and work well under pressure.
  • Fluency in English.
  • A warm, approachable personality with a service-driven attitude.

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