Quality Assurance Specialist
6 days ago
At TP, we are hiring a Quality Assurance Specialist for our International Banking Campaign in Mumbai.
About the Role:
- The selected candidate will be responsible for monitoring and evaluating customer interactions to ensure compliance with established processes.
- This role requires identifying gaps in service delivery and providing constructive feedback for improvement.
- You will work closely with operations teams to enhance customer experience and develop quality strategies that drive business growth.
- Your key performance indicators will include generating reports and insights to inform performance enhancements.
Requirements:
- We are looking for an individual with prior experience in a Quality Analyst role within an international campaign.
- A strong analytical mind with excellent problem-solving skills is essential for this position.
- Excellent communication and coaching abilities are necessary to effectively collaborate with team members.
- The ability to work in a fast-paced environment and adapt to changing priorities is crucial for success in this role.
What We Offer:
- A dynamic work environment that encourages growth and development.
- Ongoing training and support to enhance your skills and knowledge.
- An opportunity to work on high-impact projects that drive business results.
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