Quality Assurance Specialist

6 days ago


Mumbai, Maharashtra, India TP Full time

At TP, we are hiring a Quality Assurance Specialist for our International Banking Campaign in Mumbai.

About the Role:

  • The selected candidate will be responsible for monitoring and evaluating customer interactions to ensure compliance with established processes.
  • This role requires identifying gaps in service delivery and providing constructive feedback for improvement.
  • You will work closely with operations teams to enhance customer experience and develop quality strategies that drive business growth.
  • Your key performance indicators will include generating reports and insights to inform performance enhancements.

Requirements:

  • We are looking for an individual with prior experience in a Quality Analyst role within an international campaign.
  • A strong analytical mind with excellent problem-solving skills is essential for this position.
  • Excellent communication and coaching abilities are necessary to effectively collaborate with team members.
  • The ability to work in a fast-paced environment and adapt to changing priorities is crucial for success in this role.

What We Offer:

  • A dynamic work environment that encourages growth and development.
  • Ongoing training and support to enhance your skills and knowledge.
  • An opportunity to work on high-impact projects that drive business results.


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