Data Manager

2 days ago


Kolkata, West Bengal, India beBeeService Full time US$ 7,00,000 - US$ 10,00,000

Job Title: ServiceNow CMDB Analyst

About This Role
  1. We are seeking a highly skilled ServiceNow CMDB Analyst to join our team. The ideal candidate will have expertise in managing and maintaining the Configuration Management Database (CMDB) on the ServiceNow platform.
Key Responsibilities:
  1. CMDB Management: Manage and maintain the CMDB on the ServiceNow platform, ensuring that all configuration items are accurately recorded and up-to-date.
  2. Service Request Fulfillment: Process and fulfill service requests from stakeholders, working closely with cross-functional teams to resolve issues efficiently.
  3. Problem Management: Identify and resolve problems that may impact the organization, collaborating with IT teams to implement solutions and prevent future occurrences.
  4. Continuous Improvement: Analyze data and metrics to identify areas for improvement within the CMDB and ServiceNow platform, implementing changes as needed to enhance efficiency and effectiveness.
Requirements:
  1. Experience: 3+ years of experience in IT Service Management, specifically in CMDB management and ServiceNow administration.
  2. Skillset: Proficiency in ServiceNow administration, including configuration, customization, and troubleshooting.
  3. Knowledge: Strong understanding of ITIL principles, CMDB concepts, and ServiceNow platform features.
Benefits:
  1. Opportunity to Work with a Leading Organization: Join a forward-thinking organization that values innovation and excellence.
  2. Competitive Compensation and Benefits: Enjoy a comprehensive compensation package, including medical, dental, and vision coverage.
  3. Professional Development Opportunities: Pursue ongoing education and training to enhance your skills and advance your career.


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