Financial Services Specialist

5 days ago


Pune, Maharashtra, India Fiserv Full time

We are seeking a highly motivated and detail-oriented individual to join our team as a Sr Associate, Fraud Analysis. In this role, you will be responsible for providing support to our clients' card portfolio chargeback programs, effectively communicating dispute resolution processing, and maintaining a strong working knowledge of internal and network processing systems and software.

Key Responsibilities:

  • Acts as the primary Chargeback contact and provides support of Fiserv clients' card portfolio chargeback programs (debit, credit, prepaid)
  • Effectively communicates appropriate dispute resolution processing for Visa or MasterCard debit clients in efforts to deepen Fiserv product penetration
  • Performs analysis and chargeback input for a queue of clients: reviews and processes dispute/fraud claims in a timely and accurate manner in support of the department's Service Level Agreements while maintaining awareness of Visa or MasterCard processing timeframes, regulations, and processing changes
  • Maintains strong working knowledge of all internal and network processing systems and software as well as Regulation E and Visa or MasterCard processing timeframes and regulations
  • Resolve moderately complex issues on behalf of clients in support of dispute resolution processing; compare alternative actions and decide on appropriate approach
  • Respond to inquiries from internal and external clients regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status and data input
  • Performs maintenance and settlement reconciliations using various software applications with the goal of maintaining loss Sigma score minimum of 5.4

Requirements:

  • Bachelor's Degree preferred or equivalent experience in lieu of degree
  • 1 - 3 years financial services experience
  • Strong relationship and communication skills to ensure proper client interaction in managing dispute resolution and loss recovery
  • Must possess a high level of computer skills (to effectively utilize multiple EFT systems, Excel, Word and PowerPoint)
  • Working knowledge of workstations and database software
  • Strong analytical and problem solving skills
  • Ability to independently handle a variety of responsibilities simultaneously and be able to prioritize those tasks
  • Must be highly motivated and eager to learn
  • Ability to work extended hours as needed to meet department needs


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