
Monitoring Specialist
7 days ago
Mizuho Global Services is seeking a skilled Monitoring Analyst to join our team. As a key member of our IT operations, you will be responsible for monitoring servers, network devices, and applications using various tools.
The ideal candidate will have a strong understanding of IT infrastructure, hands-on experience with monitoring tools, and excellent communication skills. You will work closely with our on-call engineers and shift leads to ensure the smooth operation of our monitoring dashboards and tools.
This is a 24/7 rotational shift position, including weekends and holidays. The successful candidate will have a strong attention to detail, sense of urgency, and ability to work independently with tight deadlines.
Key Responsibilities:- Perform real-time monitoring of servers, network devices, and applications using various tools.
- Identify, acknowledge, and log alerts, events, and anomalies.
- Escalate incidents to L1/L2 support teams based on defined SOPs and severity.
- Perform basic health checks and validations as per runbooks.
- Track and update incident tickets in ITSM tools.
- Basic understanding of IT infrastructure (servers, OS, networks, applications).
- Hands-on experience with monitoring tools and ticketing systems.
- Good communication skills and ability to follow SOPs.
- Ability to work 24/7 rotational shifts, including weekends and holidays.
- Strong attention to detail and sense of urgency.
- Excellent career growth opportunities.
- Company of highly passionate leaders and mentors.
- Ability to build things from scratch.
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