IT Support Specialist

2 days ago

Vijayawada, Andhra Pradesh, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

Job Summary

In this position, you will provide first- and second-level support to our global employees across various locations.

Key Responsibilities:

  • Ensure timely operational and technical support for personal computers and troubleshooting of domestic computer hardware and software issues.
  • Provide prompt and effective troubleshooting, resolution, and documentation of all problems and service requests.
  • Develop accurate installation and configuration procedures for both standard and non-standard software packages.
  • Manage the deployment and rollout of software and hardware.
  • Maintain an inventory of company assets.
  • Create and maintain a knowledge base to support users.
  • Collaborate with the Cybersecurity team to ensure network asset security.
  • Update problem management databases with timely and meaningful information.
  • Gather and log relevant information about issues and attempts to resolve them using provided tools and collective knowledge.
  • Utilize the knowledge base to assist in troubleshooting efforts and share experiences with colleagues.
  • Assist in deploying desktop PCs and peripherals.
  • Onboard new employees with orientation to computer assets.
  • Respond to voice mail and email daily.
  • Develop working knowledge of desktop applications and OS software supported by Desktop Services.
  • Troubleshoot and assist with supported software.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • 2+ years of experience in Desktop and/or Helpdesk support.
  • Prior work-related experience with current standard desktop software (Microsoft Office, Windows).
  • Fluent in English. Additional languages are a plus.
  • Experience working with international clients in USA and Europe.
  • Proficient knowledge of Microsoft office and SAP is an asset.
  • Experience with Desktop or Help Desk support is an asset.

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