
Chief Operations Officer
7 days ago
Job Title: Chief Operations Officer
Overview of the Role
The Chief Operations Officer will be responsible for overseeing all operational aspects of our MICE division, ensuring the flawless planning and delivery of high-quality events and corporate programs.
Key Responsibilities:
- Manage end-to-end operations of MICE events, including logistics, vendor coordination, budgeting, and team management.
- Lead the operations team, providing guidance, motivation, and performance management.
- Collaborate closely with sales, marketing, and client relations to align operational execution with business goals.
- Negotiate and manage contracts with suppliers, venues, and service providers to secure competitive rates and quality services.
- Conduct site inspections, assess venues, and ensure all event requirements are met.
- Monitor and evaluate operational efficiency, implement process improvements, and drive cost optimization.
- Oversee compliance with safety, legal, and quality standards during event execution.
- Handle risk management and contingency planning for seamless event delivery.
- Prepare operational reports and MIS for senior management and clients.
- Build and maintain strong relationships with clients, partners, and suppliers.
Requirements
To be successful in this role, you will need:
- Bachelor's degree in Hospitality, Business Administration, or related field.
- Minimum 7-10 years in event operations or related roles, with 3+ years in MICE operations leadership.
- Strong knowledge of the MICE industry, event management best practices, and vendor management.
- Proven leadership, negotiation, and communication skills.
- Ability to handle multiple projects and work under pressure in a fast-paced environment.
- Proficiency in MS Office, event management software, and reporting tools.
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