Investigation Lead

7 days ago


Mumbai, Maharashtra, India idfc first bank Full time
Job Description

The Investigation Manager-RCU is responsible for investigating unauthorized electronic banking transactions disputed by customers. The role holder must proactively manage deadlines and processes to ensure work products of the highest standards.

Roles and Responsibilities
  • Manage investigations and deliver quality investigation reports
  • Maintain trackers for assigned activities and publish data timely with Supervisor
  • Communicate and follow up with peer banks and merchants

Key Performance Indicators: Effective investigation management, high-quality report delivery, timely publication of data



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