Process Trainer

2 weeks ago


Hyderabad, Telangana, India beBeeProcess Full time ₹ 15,00,000 - ₹ 28,00,000

Job Title: Process Coach

We are seeking a skilled Process Coach to join our team. As a Process Coach, you will be responsible for delivering process training and ensuring that trainees have the necessary skills to handle live calls on the Operations floor.

  • Develop and implement process-level training programs
  • Conduct Training Need Analysis to identify performance gaps
  • Design and utilize lesson plans conforming to approved curriculum
  • Assess and record trainees' progress by setting and marking coursework and assessments
  • Collaborate with key stakeholders to understand training outcomes and align content, delivery, and assessments

Key Qualifications:

  • Bachelor's degree
  • Process training or work experience in the call centre industry
  • Excellent diction, spoken and written language skills, with English and local languages
  • Facilitation skills
  • Patience
  • Critical-thinking and problem-solving

Benefits:

  • Opportunity to develop and deliver training programs
  • Collaborative work environment
  • Professional growth and development opportunities

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