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Creating Compelling Technical Content

2 weeks ago

Udaipur, Rajasthan, India beBeeContent Full time ₹ 10,00,000 - ₹ 15,00,000
Technical Content Specialist

We are seeking a highly skilled Technical Content Specialist to create comprehensive customer-focused content, including technical concepts, examples, tasks, reference information, and in-product guidance for cutting-edge cloud services.

The ideal candidate will have excellent research skills, the ability to grasp and translate complex technologies into easy-to-use content, and strong problem-solving skills. They will also be able to lead technical documentation efforts with a small team of writers, collaborate with stakeholders, and follow established style and process guidelines.

Responsibilities:

  • Design, develop, deliver, and maintain customer-facing best-in-class user content.
  • Produce a range of deliverables, including concepts, tasks, installation instructions, illustrations, video scripts, course modules, and more.
  • Analyze specifications and product descriptions to recommend the best documentation approach.
  • Collaborate with key stakeholders and subject matter experts to understand and identify requirements and customer needs.
  • Learn the customer experience through hands-on usage of our cloud networking products.

Requirements:

  • Demonstrated ability to produce high-quality, accurate, and easy-to-use technical content.
  • 5+ years of experience producing technical content.
  • BA/BS in Technical Writing, English, Computer Science, or related degree or comparable experience.
  • Good understanding of technology concepts such as cloud computing, automation, networking, data centers, security, or other advanced software technology.
  • Ability to research complex technical concepts independently and collaboratively.
  • Familiarity with XML authoring, content management, and courseware development tools.
  • Strong communication and collaboration skills.

Preferred Qualifications:

  • Hands-on experience with network technologies, including routing, switching, security, network automation, virtual machines, containers, and cloud-services.
  • Familiarity with DITA/XML authoring principles and content management concepts.
  • Familiarity with program management methodologies and systems such as Agile and JIRA.
  • Experience leading technical documentation efforts with multiple writers.

Please review the job requirements carefully to determine if you have the necessary qualifications and experience.