ServiceNow Implementation Strategist
4 days ago
Job Description:
We are seeking a highly skilled and experienced ServiceNow Implementation Strategist to join our team at Aelum Consulting Private Limited. As a key member of our ServiceNow implementation team, you will play a critical role in driving the success of our ServiceNow platform by providing strategic and technical guidance.
Key Responsibilities:
- Solution Design and Architecture: Collaborate with business stakeholders to understand their requirements and translate them into effective ServiceNow solutions. Develop high-level design documentation and detailed architecture blueprints for ServiceNow implementations.
- Implementation and Development: Lead the implementation of various ServiceNow modules, including but not limited to: IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and custom applications. Oversee the configuration and customization of the ServiceNow platform, including workflows, UI policies, business rules, client scripts, and integrations with other systems.
- Technical Leadership and Support: Provide technical leadership and mentorship to the ServiceNow development team. Conduct concept reviews and ensure adherence to best practices and standards.
- Project Management: Support project leads in project planning, estimation, and management activities. Coordinate with internal and external stakeholders, including vendors and third-party consultants.
- Continuous Improvement: Stay up-to-date with the latest ServiceNow features, capabilities, and industry trends. Identify opportunities for process improvement and automation using the ServiceNow platform.
Qualifications:
- Education and Experience: Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 8-10 years in ServiceNow implementation and architecture.
- Technical Skills: In-depth knowledge of ServiceNow platform architecture, design, and best practices. Proficiency in ServiceNow scripting languages (JavaScript, GlideScript). Extensive experience with ServiceNow integrations using REST, SOAP, and other APIs.
- Soft Skills: Excellent communication and interpersonal skills. Strong analytical and problem-solving abilities. Ability to work effectively in a team-oriented environment.
About Us:
Aelum Consulting Private Limited is a leading consulting firm that provides expert services in ServiceNow implementation and architecture. We are committed to delivering high-quality solutions that meet our clients' needs and exceed their expectations.
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