Ambiance Specialist

Ambiance Specialist

Are you a skilled professional with a passion for delivering exceptional customer experiences?

We are seeking an experienced Ambiance Specialist to join our team.

The ideal candidate will have a minimum of 2 years experience in a similar role and possess excellent communication skills, both written and verbal.

You will be responsible for creating a welcoming atmosphere for guests, ensuring that all areas of the spa are clean and organized, and providing information about treatments and facilities.

Responsibilities:

• Cooperate with other therapists and the reception to formulate plans for projects
• Be on time for appointments and thoroughly review appointments after completing each service and shift
• Maintain inventory of supplies for the operation of treatment rooms
• Maintain accurate records as required by hotel and government regulations
• Perform all spa treatments on members and guests using safe and professional techniques
• Be a host to the guests, members of the spa fitness centre
• Greet all arriving and departing guests by name, inquire about their level of satisfaction of the services, and maintain positive relations at all times
• Maintain a neat and orderly work area consistent with the high standards of the facility
• Ensure guest member preferences and special requests are accommodated to the best of the property s abilities
• Assist in the co ordination of spa treatments with other spa programs
• Report dysfunctional equipment to Spa Wellness Manager
• Maintain a spa database for ongoing guest communication
• Knowledgeable about all aspects of treatments, spa therapy, and the facility
• Provide information and literature about the spa in person and over the telephone
• Tour prospective spa Guests
• Promote all hotel and spa packages and promotions
• Recognise arrivals of all VIP guests arriving in both the spa and hotel
• Ensure the facility is in peak condition at all times, operations and cleanliness
• Carry out any other duties and responsibilities as assigned
• Follow up all list documents that must be updated daily
• Report any maintenance requirements of the recreation areas
• Encourage rebooking for spa guests and correct any wrong bookings with care and urgency
• Ensure ambience levels, such as lighting and music, are correctly set and maintained and all areas are clean and organized
• Report any security concerns to the hotel management relating to guest safety

Qualifications:

• Minimum of 2 years experience as a Spa Therapist
• Spa Certification course or equivalent degree holder

Benefits:

Our team offers a dynamic and supportive environment, opportunities for professional growth, and a competitive salary package.

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

We look forward to hearing from you