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Recover Outstanding Payments Specialist
2 weeks ago
The Field Collection Executive is a pivotal role within our organization, responsible for managing the entire collection process from initial contact with customers to final recovery of outstanding dues. This critical position requires an individual with exceptional communication skills, persistence, and the ability to navigate complex billing disputes professionally.
Key Responsibilities:- Contact customers via phone, email, or in-person visits to follow up on outstanding payments.
- Maintain accurate and timely records of follow-ups and collections.
- Negotiate payment plans and resolve queries related to billing and invoices.
- Coordinate with cross-functional teams to reconcile account discrepancies.
- Ensure adherence to legal and company policies during the collection process.
- Send reminders and collection notices to defaulters.
- Recommend accounts for legal action in case of non-payment as per company guidelines.
- Achieve assigned recovery targets within specified timelines.
- High school diploma or Bachelor's degree.
- 0-3 years of experience in collections.
- Strong interpersonal and negotiation skills.
- Ability to handle difficult conversations professionally.
- A bike is mandatory for this field-based position.
- Health insurance.
- Provident Fund.
This is a full-time position with a competitive salary ranging from $15,000 to $18,000 per month. The ideal candidate will have a strong work ethic, excellent communication skills, and the ability to thrive in a fast-paced environment.
