Senior Endpoint Specialist

2 weeks ago

Cochin, Kerala, India beBeeCybersecurity Full time ₹ 8,00,000 - ₹ 10,00,000

Job Overview

We are seeking a seasoned Endpoint System Engineer to join our team. This is a critical role that requires strong technical expertise and excellent communication skills.

  • Serve as a trusted technical advisor to customers, providing tailored solutions using MDM, RMM, and Patch Management tools.
  • Offer hands-on support through calls, emails, and chat—resolving technical queries and ensuring smooth customer experience.
  • Engage deeply with clients to understand their IT infrastructure, device management needs, and security goals.
  • Troubleshoot product-related issues and collaborate with engineering, product, and sales teams to implement effective resolutions.
  • Understand and communicate client's architecture, integration capabilities, and feature set with confidence.
  • Escalate complex technical cases while maintaining clear communication with customers.
  • Deliver training to clients and internal teams; document technical issues to enrich our knowledge base.
  • Stay informed on industry trends, product updates, and competitive technologies in the cybersecurity and endpoint management space.
  • Actively gather and share client feedback with the product team to drive innovation and improvement.

Requirements

To succeed in this role, you will need:

  • 3+ years of experience in cybersecurity, specifically with MDM, RMM, or Patch Management tools.
  • Familiarity with platforms like Microsoft Intune, Workspace ONE, AirWatch, or JAMF.
  • A strong grasp of security protocols, endpoint protection, and IT infrastructure fundamentals.
  • Excellent communication skills—both technical and non-technical.
  • A degree in BE / B.Tech / MCA or equivalent.

Benefits

This role offers:

  • An opportunity to work with cutting-edge technology.
  • A collaborative and dynamic work environment.
  • The chance to develop your technical expertise and contribute to the growth of the company.

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