Vehicle Care Specialist

6 days ago

Coimbatore, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 6,00,000

Job Overview:

  • This is an opportunity to work as a Customer Support Specialist and provide exceptional support to customers related to their vehicles.
  • The ideal candidate will have a graduate degree in any field, preferably with an automotive or technical background.
  • Excellent communication and problem-solving skills are essential for this role.

Responsibilities:

  • Contact customers to assist with vehicle-related issues, providing information and solutions on warranty coverage, claims, and service processes.
  • Coordinate with service centers, mechanics, or technical teams to resolve customer problems efficiently.
  • Raise and track warranty claims, ensuring all documentation is accurate and complete.
  • Provide first-level technical troubleshooting guidance based on customer feedback.
  • Follow up with customers until the issue is resolved, ensuring high satisfaction.
  • Maintain records of all interactions, complaints, issues, and solutions using CRM tools.
  • Evaluate complex cases and escalate them to higher technical support or warranty teams when necessary.

Eligibility Criteria:

  • Education: A graduate degree in any field; preference is given to candidates with an automotive or technical background.
  • Experience: 1-3 years of experience in customer support, automotive services, or warranty handling is preferred.
  • Language: Proficiency in Hindi and English; knowledge of other regional languages is an advantage.
  • Technical Knowledge: Basic understanding of vehicle systems or prior experience in an auto-related role is beneficial.

Requirements:

  • Strong analytical and problem-solving skills.
  • Able to work in a fast-paced environment with multiple priorities.
  • Proficient in CRM tools and software.
  • Able to maintain confidentiality and handle sensitive information.

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