Hardware Infrastructure Specialist

1 day ago

Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 2,00,000 - ₹ 4,00,000
Desktop Support Engineer Job Description

As a Desktop Support Engineer, you will be responsible for providing first-line technical assistance to hardware and software issues. This role requires a strong understanding of operating systems, hardware components, and common software applications.

Key Responsibilities:
  • Diagnose and resolve technical issues related to desktops, laptops, printers, and peripherals.
  • Set up new workstations, install software applications, and configure user accounts.
  • Perform regular maintenance on hardware and software to ensure optimal performance.
  • Maintain records of issues, resolutions, and inventory of hardware and software assets.
Required Skills and Qualifications:
  • Strong understanding of operating systems (Windows 11), hardware components, and common software applications.
  • Ability to diagnose problems quickly and efficiently.
  • Excellent communication skills to interact with users and understand their needs.
  • Ability to prioritize tasks and manage multiple support requests simultaneously.
  • Basic knowledge of network troubleshooting (e.g., connectivity issues, Wi-Fi problems).
  • Strong understanding of network protocols (TCP/IP, DNS, DHCP, etc.) and hardware.
  • Ability to communicate technical concepts to non-technical stakeholders.
Why Work in this Role?

This role offers the opportunity to work in a dynamic environment, where you will have the chance to develop your skills and expertise in a fast-paced industry. You will be part of a team that values collaboration, innovation, and customer satisfaction.

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